Accommodation Terms & Legal Notice

【CORNER SHOP MIYOTA〈CSM〉 and BRICKS & BLOCKS MIYOTA〈B&B〉】 (hereinafter collectively referred to as “the Hotel,” or each by its abbreviation) establishes the following provisions regarding accommodation contracts in the online reservation system and official website (the “Service”) provided by the Hotel, and the sales conditions for online reservations.

Part 1: Disclosures Based on the Specified Commercial Transactions Act

Item Details
Seller Scale One Co., Ltd.
Responsible representative Tatsuya Maemura
Address 389-0206 1597-485 Maseguchi, Miyota-machi, Kitasaku-gun, Nagano
Telephone 080-1191-0907 (Hours: in accordance with each facility’s business hours)
Email [Inquiries about CSM / B&B] scaleonehostels@gmail.com [Inquiries about the reservation system and others] scaleonehostels@gmail.com
Sale price Displayed tax-included on the reservation screen for each room plan and date of stay (refer to announcements such as Instagram, or the reservation system). *Prices include service charge and consumption tax.
Fees other than the product price Accommodation tax, optional fees, bank transfer fees, etc. are collected separately.
Payment methods Credit card payment, online payment services, on-site payment, bank transfer
Payment timing – Credit card: charged upon completion of the reservation (the card company’s billing is based on the reservation date) – Online payment service: payment before check-in – On-site payment: payment before check-in – Bank transfer: payment within 3 days after the reservation
Time of delivery (time the reservation is established) When using an accommodation reservation site (OTA), the reservation is established when the reservation completion screen is displayed and you complete the online accommodation register sent by the Hotel. In the case of advance credit card settlement, it is established when the credit settlement is completed.
Cancellation / Refund Due to the nature of accommodation and services, refunds after the stay are not possible. In the case of cancellation, a penalty applies based on “Appended Table 2 (Penalty)” of the Accommodation Terms in Part 2.

Enactment date: June 1, 2026

Part 2: Accommodation Terms and Conditions

Article 1 (Scope of Application)

  1. Accommodation contracts and related contracts concluded between the Hotel and the customer shall be governed by these Terms. Matters not provided for in these Terms shall be governed by laws and regulations or by generally established customs.
  2. When the Hotel agrees to a special arrangement within the scope not contrary to laws and customs, such special arrangement shall prevail notwithstanding the preceding paragraph.

Article 2 (Application for an Accommodation Contract)

  1. A person who intends to apply for an accommodation contract (reservation) with the Hotel shall, pursuant to Article 6 of the Inns and Hotels Act, Article 4-2 of its Enforcement Regulations, and the ordinances of Nagano Prefecture where the Hotel is located, notify the Hotel of the following:
    • (1) The customer’s name
    • (2) Dates of stay and estimated time of arrival
    • (3) The customer’s contact information
    • (4) Other matters deemed necessary by the Hotel
  2. If there is any change to the details notified under the preceding paragraph, the customer shall promptly notify the Hotel of the changed details.
  3. If a customer requests, during their stay, to continue the stay beyond the dates of stay under item 2 of paragraph 1, the Hotel will treat this as a new application for an accommodation contract made at the time the request is made.

Article 3 (Conclusion of the Accommodation Contract, etc.)

  1. The accommodation contract is concluded when the requirements set out in “Time of delivery (time the reservation is established)” in Part 1 are satisfied and the Hotel accepts the application under the preceding article.
  2. When an accommodation contract is concluded under the preceding paragraph, the accommodation charge for the entire period of stay under the contract shall be paid before the start of the stay or by the date designated by the Hotel.
  3. If any of the following events occurs, the Hotel may treat the application as having been made without any actual intention to stay, and the accommodation contract shall lose its effect:
    • (1) When the accommodation charge under paragraph 2 is not paid before the start of the stay or by the date designated by the Hotel.
    • (2) When the Hotel attempts to contact the customer at the contact information provided under paragraph 1 of the preceding article but cannot reach them within 10 days from the date of the first contact attempt (or, if the number of days until the day of stay is less than that, by 3:00 p.m. on the day of stay).
    • (3) When contact from the Hotel is refused.
  4. In the cases of items 2 and 3 of the preceding paragraph, accommodation charges already received are non-refundable.

Article 4 (Refusal to Conclude an Accommodation Contract)

The Hotel may decline to conclude an accommodation contract in the following cases:

  • (1) When the application for accommodation is not based on these Terms.
  • (2) When there is no room available due to full occupancy.
  • (3) When there are circumstances comparable to the preceding item, such as when rooms must realistically be provided on a priority basis for disaster victims and disaster-recovery personnel due to a disaster or other emergency.
  • (4) When the person intending to stay is a member or related party of an organized crime group or affiliated organization, or other antisocial force, as defined in the Act on Prevention of Unjust Acts by Organized Crime Group Members and prefectural ordinances on the exclusion of organized crime groups.
  • (5) When it is found that the person intending to stay is likely to engage in conduct that violates laws and regulations, public order, or good morals in relation to their stay.
  • (6) When it is clearly recognized that the person intending to stay has a contagious disease.
  • (7) When services or other burdens exceeding a socially reasonable scope are demanded in relation to the stay.
  • (8) When accommodation cannot be provided due to a natural disaster, facility malfunction, or other unavoidable reasons.
  • (9) When the person intending to stay is intoxicated or similar and is likely to cause a nuisance to other guests or to disrupt the Hotel’s operations, or has spoken or acted in a manner that causes a nuisance to other guests or the Hotel’s staff.
  • (10) When the person intending to stay is clearly in a state of poor physical or mental health.
  • (11) When minors without a guardian’s permission would stay alone.
  • (12) When the application for accommodation is made for the purpose of transferring the right to stay to another party.
  • (13) When the application for accommodation is made without any actual intention to stay.
  • (14) When the case otherwise falls under circumstances permitting refusal of accommodation as provided by various laws and regulations or prefectural ordinances.

Article 5 (Customer’s Right to Cancel the Contract)

  1. The customer may cancel the accommodation contract by notifying the Hotel.
  2. If the customer cancels all or part of the accommodation contract under the preceding paragraph, the customer shall pay a penalty as set out in Appended Table 2.
  3. If the customer does not arrive by the estimated arrival time on the day of stay without notice, the Hotel may treat the accommodation contract as having been cancelled by the customer.

Article 6 (Hotel’s Right to Cancel the Contract)

  1. The Hotel may cancel the accommodation contract in the following cases:
    • (1) When the customer falls under any of items 4 to 7, 9, 10, or 12 to 14 of Article 4.
    • (2) When, within the Hotel, the customer engages in or is likely to engage in violence, intimidation, extortion, unjust demands, gambling, possession or use of drugs not permitted by law, firearms, swords, or similar items, acts that cause a nuisance to other guests, or other acts contrary to laws and regulations or public order and morals.
    • (3) When accommodation cannot be provided due to a natural disaster, facility malfunction, or other unavoidable reasons.
    • (4) When the customer engages in acts that hinder fire prevention, such as smoking in bed in the room or tampering with firefighting equipment.
    • (5) When the accommodation contract was concluded through a travel agency or internet reservation site and payment of the accommodation charge has not been confirmed.
    • (6) When the customer violates these Terms or the Hotel’s rules of use.
  2. Notice of cancellation under the preceding paragraph will be given orally, or by telephone, email, or document to the customer’s contact information provided under Article 2. The notice is deemed to have arrived at the time the period normally required for arrival has elapsed.
  3. When the Hotel cancels the accommodation contract under the preceding two paragraphs, accommodation charges are non-refundable, except in the case of item 3 of paragraph 1 (natural disaster, etc.).

Article 7 (Registration of Accommodation / Entry in the Guest Register)

Pursuant to Article 6 of the Inns and Hotels Act, Article 4-2 of its Enforcement Regulations, and the Nagano Prefecture Inns and Hotels Act Enforcement Ordinance, the customer shall register the following on the day of stay via the Hotel’s online form (the Service):

  • (1) The customer’s name, age, gender, address, and occupation
  • (2) Previous place of stay (where you stayed the previous night) and next destination *required for all guests
  • (3) For foreign nationals who do not have an address in Japan: nationality, passport number, and a copy of the passport
  • (4) Date and time of arrival and date and time of departure (estimated time of departure)
  • (5) Reason for stay
  • (6) Other matters deemed necessary by the Hotel

Article 8 (Hours of Use of Guest Rooms)

  1. The hours during which the customer may use the guest room shall be from the check-in time to the check-out time set by the Hotel. However, in the case of consecutive nights, the room may be used all day except on the days of arrival and departure.
  2. Notwithstanding the preceding paragraph, the Hotel may accept use of the guest room outside the hours set therein. In this case, a separate charge set by the Hotel will be applied.

Article 9 (Observance of the Rules of Use)

While within the Hotel, the customer shall comply with the Hotel’s rules of use, the precautions for use, and other rules set by the Hotel.

Article 10 (Business Hours)

  1. The business hours of the various facilities within the Hotel are indicated on the information pages, etc.
  2. The business hours in the preceding paragraph may be temporarily changed when unavoidable. In such cases, notice will be given as appropriate.

Article 11 (Payment of Charges)

  1. The breakdown of the accommodation charges, etc. to be paid by the customer is as set out in Appended Table 1.
  2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made before the customer’s arrival, or when requested by the Hotel, in Japanese yen, by a credit card recognized by the Hotel, or by a payment method approved by the Hotel.

Article 12 (Handling When the Contracted Room Cannot Be Provided)

When the Hotel cannot provide the contracted room to the customer, it shall, with the customer’s consent, arrange another accommodation facility under conditions as similar as possible.

Article 13 (Handling of Deposited Articles, etc.)

Baggage brought into the Hotel by the customer shall be managed by the customer themselves. The Hotel is not responsible for any damage caused by loss, theft, etc. However, where there are reasons attributable to the Hotel, the Hotel will compensate for such damage up to a limit of 30,000 yen, except in cases of intent or gross negligence.

Article 14 (Custody of the Customer’s Baggage or Belongings)

  1. If the customer’s baggage arrives at the Hotel prior to the stay, the Hotel will keep it only if it was notified before the arrival and consented to it.
  2. If, after the customer checks out, baggage or belongings are left behind, the Hotel will, as a rule, keep them for 7 days including the day of discovery, and thereafter report them to the nearest police station. However, valuables will be reported to the police station immediately. Food and drink, magazines, and other items akin to waste will be disposed of at the Hotel’s discretion if there is no contact by the day after check-out.
  3. The Hotel may inspect the contents of left-behind items at its discretion and handle them appropriately, and the guest may not raise any objection to this.

Article 15 (Customer’s Liability)

If the Hotel suffers damage due to the customer’s acts in violation of these Terms or the rules of use, or other causes attributable to the customer, the customer shall compensate the Hotel for such damage.

Article 16 (Revision of the Terms)

These Terms may be revised from time to time as necessary. The content of the revised Terms and the date on which they take effect will be posted on the Hotel’s website.

Appended Table 1: Method of Calculating Accommodation Charges (Related to Article 11)

Breakdown of accommodation charges: Accommodation charge = Basic accommodation charge (room charge + service charge) + Incidental charges (options, etc.) + Taxes (consumption tax, etc.)

Notes:

  1. Accommodation charges are based on the price list posted in the reservation system, information pages, etc.
  2. Use exceeding the room’s capacity will be declined (capacity includes children). A minimum number of guests may also be required depending on the season.
  3. The children’s rate applies to elementary school children and younger, excluding preschoolers. Junior high school students and above are charged the adult rate.

Appended Table 2: Penalty (Related to Article 5)

  1. The guest may cancel the accommodation contract by notifying the facility.
  2. If the guest cancels all or part of the accommodation contract due to reasons attributable to the guest (excluding the case where, under the provisions of Article 3, Paragraph 2, the facility designated a payment due date and requested payment, and the guest cancelled the accommodation contract before such payment), the facility will charge a penalty (cancellation fee) as set out in the lower part of this table (penalty calculation standard).
  3. If the guest does not arrive by the estimated arrival time on the day of stay without notice (or, if no estimated arrival time was specified in advance, by 3:00 p.m.), the facility may treat the accommodation contract as having been cancelled by the guest.

■ Penalty (Cancellation Fee) Calculation Standard

The penalty rates at accommodation facilities managed and operated by the operating company are as follows.

[Conditions by plan applicable to the facility’s own direct reservation site]

The cancellation fee (penalty) is incurred at the following rates against the accommodation charge. It is incurred regardless of reasons such as weather or illness.

[About the application of regular and peak periods]

The applicable days for “regular period” and “peak period (special period)” in these Terms are determined in accordance with the plan display / rate calendar for each date of stay on the Hotel’s official website or reservation system.

Guideline for peak periods: Golden Week, the summer Obon period (a period designated by the Hotel, centered on mid-August), year-end and New Year, and specific days designated by the Hotel among consecutive holidays and days before holidays.

(1) Regular period

  • No-show without notice: 100%
  • Day of stay to 3 days prior: 100%
  • 3 to 7 days prior: 70%
  • Earlier than 7 days prior: 0%

(2) Peak period No-show without notice: 100%

  • Day of stay to 7 days prior: 100%
  • 7 to 10 days prior: 70%
  • Earlier than 10 days prior: 0%
[Special provisions when the number of contracted nights is shortened]
  • Regular period: If the number of nights is shortened, a penalty is charged for only the first night that is no longer stayed, regardless of the number of nights shortened. (Example: shortening from 5 nights to 3 nights = only the 4th night is subject to the penalty.)
  • Peak period: A penalty is charged for all nights that are no longer stayed due to the shortening, according to the number of days from the day the shortening was notified to each such day. (Example: shortening from 5 nights to 3 nights = both the 4th and 5th nights are subject to the penalty.)

* The percentages (%) are the ratio of the penalty against the basic accommodation charge (plan charge).

* If part of the dates of a multi-night reservation is cancelled, a penalty is charged for the number of cancelled nights.

* For accommodation contracts concluded via accommodation reservation websites or reservation platforms (OTAs such as Booking.com and Airbnb), the cancellation policy and payment conditions clearly indicated on that platform and agreed to by the customer at the time of confirming the reservation shall apply in preference to the provisions of these Terms.

Supplementary Provisions

These Accommodation Terms apply from April 17, 2024.

(Revision effective date: June 1, 2026)